Reseñas Analizadas
20
Recopilamos & Analizamos Reseñas
Harvey Nichols
Experiencias & Opiniones
Harvey Nichols es un minorista británico de lujo con tiendas físicas y venta online, especializado en moda, belleza y alimentos gourmet. Es conocido por atención personalizada en tienda y por comercializar marcas de alta gama. Para compradores, conviene revisar políticas de envío y devolución antes de comprar.
Resumen & métricas clave
Sentimiento Positivo
35%
Última Reseña
30d
Calificación General
2.6
Nuestro análisis
🎯
Servicequalität
Opiniones mixtas: hay elogios frecuentes al personal y atención en tienda, pero también numerosas quejas sobre la atención posventa lenta o poco resolutiva.
Cuota
Mixto
17%
💰
Preis-Leistungs-Verhältnis
Quejas recurrentes sobre costes: cargos de envío/retorno (p. ej. £6), códigos de descuento que no funcionan y falta de compensación clara.
Cuota
Débil
9%
⚡
Nutzererlebnis
Experiencia de compra variable: navegación y servicio en tienda suelen recibir valoraciones positivas; las compras online muestran retrasos, entregas tardías y embalajes dañados.
Cuota
Débil
23%
🔧
Produktqualität
Informes de problemas con los productos: pedidos erróneos, cajas vacías, envíos dañados o artículos con marcas/defectos al llegar al cliente.
Cuota
Débil
9%
📞
Kommunikation
Comunicación inconsistent: hay casos de respuesta rápida y seguimiento, frente a numerosos informes de emails automáticos, falta de teléfono y lentitud en respuestas.
Cuota
Débil
19%
⭐
Gesamterfahrung
Impresiones globales polarizadas: visitas en tienda suelen ser muy positivas; las compras online generan más reclamaciones por logística y posventa.
Cuota
Débil
23%
Nuestra Metodología Independiente
Cómo analizamos las reseñas de clientes sin sesgo
Recopilación de Datos
Analizamos reseñas públicas de plataformas verificadas como Google, Trustpilot y Facebook.
Análisis IA
Nuestra IA detecta patrones en experiencias auténticas de clientes sin modificar contenido.
100% Independiente
Cero influencia de empresa. Sin pagos, sin sesgo — solo voces reales de clientes.
Siempre Actualizado
Actualizado regularmente con las últimas reseñas y comentarios de clientes.
Experiencias de Clientes Destacadas
Ejemplos representativos de 20 reseñas verificadas (septiembre 2025).
Appalling shopping experience and customer service
"I’m not sure why or how HN is still considered a luxury retailer, the experience of shopping with them is dated, unprofessional and stressful. I’ve or..."
MJ
Trustpilot
Sep 30, 2025
Destacado por: Problemas múltiples: devolución y daños
World class luxury experience.
"I felt compelled to write and share an experience that has genuinely transformed how I view customer service and human connection. As a regular visito..."
Riri
Trustpilot
Sep 30, 2025
Destacado por: Elogio extenso al personal
SERVICE NOT GOOD ENOUGH
"I ordered PARFUMS DE MARLY Delina Exclusif Eau de Parfum 75ml from Harvey Nichols at a cost of £310 for my wife. When it arrived she unwrapped it from..."
Andrew Wood
Trustpilot
Sep 30, 2025
Destacado por: Producto dañado, gestión posventa
Sneaky £6 return fee
"I signed up to rate PS but while I’m at it I’ll review Harvey Nics. Their sale is good but their store seems irrelevant now, even in London. The reaso..."
Ano
Trustpilot
Sep 30, 2025
Destacado por: Cobro devolución oculto, falta transparencia
Todas las reseñas de clientes
Reseñas de clientes públicas filtradas y basadas en experiencias reales; se eliminaron aportes vagos y duplicados.
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Mostrando todas las 20 reseñas
Todas las Reseñas de Clientes
Quellen: Trustpilot (20) · Zitate gekürzt · Stand: septiembre 2025
S
Shekhar Suman
trustpilot.com
Sep 30, 2025
Wrong item sent : order no 902957011 - no real resolution
I had a very disappointing experience with Harvey Nichols. I received the wrong item, and instead of providing a proper resolution, their after-sales...
S
Samuel Lewis
trustpilot.com
Sep 30, 2025
WORST customer service!
Similar to other reviews, customer service is dreadful. I ordered one item, received another of significantly less value...
M
Mrs mclaughlin
trustpilot.com
Sep 30, 2025
Please beware of ordering online from…
Please beware of ordering online from Harvey Nichols. I ordered perfume and received an empty box. I contacted customer services to advise them I did...
F
Franziska
trustpilot.com
Sep 30, 2025
Had the best experience with customer…
Had the best experience with customer service, especially Michelle. She helped me out super quickly, was contactab...
B
Barry Roberts
trustpilot.com
Sep 30, 2025
Leeds store good service…
did not have the size I wanted on the shop floor but did have stock very g...
A
Andrew Wood
trustpilot.com
Sep 30, 2025
SERVICE NOT GOOD ENOUGH
I ordered PARFUMS DE MARLY Delina Exclusif Eau de Parfum 75ml from Harvey Nichols at a cost of £310 for my wife. When it arrived she unwrapped it from...
J
Julia Lambert
trustpilot.com
Sep 30, 2025
Discount Code Doesn't Worked and Never Sorted
I was given a discount code for my birthday, but it wasn’t working. After contacting customer service, they only offered t...
c
customer
trustpilot.com
Sep 30, 2025
In HN Bristol had fantastic service…
In HN Bristol had fantastic service from Tori who was helping me select a perfume. She was very...
A
Aidan Ruthven
trustpilot.com
Sep 30, 2025
Excellent service
I recently visited Harvey Nichols Edinburgh Foodmarket and was very pleased with the service provided. Carole w...
R
Riri
trustpilot.com
Sep 30, 2025
World class luxury experience.
I felt compelled to write and share an experience that has genuinely transformed how I view customer service and human connection. As a regular visito...
J
Jenn Jordan
trustpilot.com
Sep 30, 2025
Just creates loads of cost and admin
Charge £7.50 delivery and £6 for returns! Plus one item came direct from another place so I ca...
A
Ano
trustpilot.com
Sep 30, 2025
Sneaky £6 return fee
I signed up to rate PS but while I’m at it I’ll review Harvey Nics. Their sale is good but their store seems irrelevant now, even in London. The reaso...
E
Ellin Lynds
trustpilot.com
Sep 30, 2025
Had high hopes but communication lacking
Had high hopes, but communication was lacking. Got the item even...
M
Minki Hua
trustpilot.com
Sep 30, 2025
Website was easy to browse but delay in delivery
Website was easy to browse, but the delivery took much longer than exp...
G
Gaert Sharr
trustpilot.com
Sep 30, 2025
Never using again
Placed an order for a gift and paid extra for fast delivery. Not only d...
E
Estel Chun
trustpilot.com
Sep 30, 2025
Waited over 10 days for a simple order
Waited over 10 days for a simple order, and still no update. Tried contacting cus...
R
RACHEL BURFORD
trustpilot.com
Sep 30, 2025
Think twice before ordering
Please think again before purchasing from HN. I ordered 2 items, they came but with the security tags on! HN arranged for DPD to pick up, I’m still wa...
M
MJ
trustpilot.com
Sep 30, 2025
Appalling shopping experience and customer service
I’m not sure why or how HN is still considered a luxury retailer, the experience of shopping with them is dated, unprofessional and stressful. I’ve or...
K
Karen
trustpilot.com
Sep 30, 2025
Well done Harvey Nichols in Bristol
I had an top-class recent experience with Harvey Nichols in Bristol. I received excellent customer service from Chloe Parker who really went the extra...
C
Customer
trustpilot.com
Sep 30, 2025
Excellent customer service!!
Excellent customer service received by “E” in the customer experience team. She was quick to respond to my query/complaint, and resolved my gift card...
Conclusión
Las reseñas muestran una división clara entre servicio en tienda y experiencia online. Varios clientes elogian la atención personalizada y empleados concretos en tiendas como fuente de fidelidad. Sin embargo, hay numerosas quejas sobre entregas tardías, embalajes dañados, artículos incorrectos y costes de devolución (p. ej. £6). También se repiten denuncias sobre la comunicación posventa, como respuestas lentas o procedimientos poco claros. Si compras online, revisa la política de devoluciones y documenta el estado del pedido al recibirlo; para compras que requieren seguridad o rapidez, muchos clientes recomiendan la compra en tienda.